Mortgage Servicing Specialist - Foreclosure Focus

Location: Minneapolis / New Brighton, MN

Schedule: Monday - Friday, 8:00am - 5:00pm

Compensation: $21-$29/hr DOE + 8% annual bonus potential upon conversion

About the Role:

We're seeking a detail-oriented Mortgage Servicing Specialist to join our Default and Retention team. This position is key in supporting homeowners through challenging times by managing accounts in default, foreclosure, and bankruptcy, as well as offering alternatives through loan modifications and other solutions. If you have a background in mortgage servicing and a passion for helping people navigate financial hardship, we'd love to hear from you!

What You'll Do:

Foreclosure Support

• Monitor and manage timelines and legal processes with foreclosure attorneys and vendors
• Prepare and review financial documentation such as payoffs and reinstatement quotes
• Track and document all actions, communication, and delays in internal systems
• Ensure compliance with investor and regulatory guidelines throughout the foreclosure process

Homeowner Retention (Loss Mitigation)

• Review, implement, and process loan modifications, repayment plans, and forbearance agreements
• Communicate with borrowers, real estate agents, and internal stakeholders on file statuses
• Submit and track requests with investors, insurers, and clients for approval
• Maintain clear, timely records in servicing systems and respond to escalations within 24 hours

Bankruptcy Coordination

• Collaborate with bankruptcy attorneys to ensure compliance throughout legal proceedings
• Manage timelines, documentation, and next steps for bankruptcy filings and discharges
• Maintain professional communication with borrowers, trustees, and legal representatives

What You Bring:

• 1-3+ years of experience in mortgage default/retention operations (3-5 years for Senior-level candidates; FHA/GNMA knowledge required for Sr. roles)
• Familiarity with foreclosure processes (judicial/non-judicial), bankruptcy, and loss mitigation tools
• Working knowledge of investor and insurer guidelines (FHA, VA, FNMA, FHLMC, etc.)
• Proficiency in Microsoft Office and mortgage servicing platforms (AllRegs familiarity a plus)
• Strong written and verbal communication skills
• High school diploma or GED required

Culture & Perks:

• Collaborative, people-first culture with regular team events and lunches
• Onsite fitness center with yoga, meditation, and treadmill desks
• Casual dress code and paid volunteer time
• Join committees aligned with your interests - wellness, charity, safety, and more!

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.